Trotting To Happiness – Privacy & Cookie Policy.

Who we are

Our website address is: https://trottingtohappiness.co.uk.

PRIVACY POLICY

Privacy Policy – Information

Trotting to Happiness understand that you care how information about you is used and shared, and we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information. This notice describes our privacy and cookie policy.
Trotting to Happiness are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

Privacy Policy Overview

We do not sell or share email addresses or personal information with any third party.
Your security, privacy and confidence are central to our business both now and in the future.

What Personal Information About Customers Does Trotting To Happiness Gather?

The information we obtain from our customers helps us personalise and continually improve our services for our customers. Information gathered via our consent and referral forms are required as follows;

(a) For the health and Safety welfare of our customers, horses and Staff.
(b) To ensure adequate and appropriate therapy is provided as appropriate to individual need.
(c) To ensure that individual medical requirements as identified by other qualified medical practitioners are recorded, observed and applied as part of our sessions (as applicable).

Please Note: Customer records are retained in our files for a period of 7 years after any therapy sessions ends. This is a legal requirement and after such period, these records are deleted.

Contact details obtained via our general contact or call back forms are not retained once a query or
information requested has been answered or completed.

Does Trotting To Happiness Share the Information It Receives?

We respect your privacy and appreciate your business. At no time do we ever provide your information to any third party vendor, associate or service provider unless a request is made from a customer’s third party medical practitioner, third party network team, social care employer or school/educational establishment. PLEASE NOTE: this information is only provided with our clients permission and our client will be advised of any such requests prior to us releasing any information.

COOKIE POLICY

Cookie Policy Information

As a general rule Trotting to Happiness do not place any intrusive cookies onto your computer or mobile device.
The main cookies we do use are required for our analytics software, they collect information about customers browsing experience when on our website and the results are used to develop and improve it. They do not collect personally identifiable information or track your movements between different websites.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline our cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may however prevent you from taking full advantage of our website.

Conditions of Use, Notices, and Revisions

If you choose to visit the Trotting To Happiness website, your visit and any dispute over privacy is subject to this Notice.

If you have any concern about privacy of your personal information as used and collected within our web sites, please send us a thorough description by email to kaye@trottingtohappiness.co.uk and we will try to resolve it.

Our business changes constantly, and our Privacy Notice will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes.

We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customer(s).

Complaints

In the event of a complaint, please email or contact us at any of the following contact points and we respond within 48 hours.

Phone: 07975542824
Email: kaye@trottingtohappiness.co.uk