Trotting To Happiness – Privacy & Cookie Policy.

Who we are

Our website address is: https://trottingtohappiness.co.uk.

Data Controller

Trotting to Happiness is the Data Controller responsible for the collection, storage and use of your personal information. If you have any questions about how your personal information is used, or wish to exercise any of your data protection rights, please contact:

Kaye Weaver
Email: kaye@trottingtohappiness.co.uk
Telephone: 07975542824

PRIVACY POLICY

Privacy Policy – Information

Trotting to Happiness understand that you care how information about you is used and shared, and we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information. This notice describes our privacy and cookie policy.
Trotting to Happiness are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

Privacy Policy Overview

We do not sell or share email addresses or personal information with any third party.
Your security, privacy and confidence are central to our business both now and in the future.

What Personal Information About Customers Does Trotting To Happiness Gather?

The information we obtain from our customers helps us personalise and continually improve our services for our customers. Information gathered via our consent and referral forms are required as follows;

(a) For the health and Safety welfare of our customers, horses and Staff.
(b) To ensure adequate and appropriate therapy is provided as appropriate to individual need.
(c) To ensure that individual medical requirements as identified by other qualified medical practitioners are recorded, observed and applied as part of our sessions (as applicable).

Please Note: Customer records are retained in our files for a period of 7 years after any therapy sessions ends. This is a legal requirement and after such period, these records are deleted.

Contact details obtained via our general contact or call back forms are not retained once a query or
information requested has been answered or completed.

Does Trotting To Happiness Share the Information It Receives?

We respect your privacy and appreciate your business. At no time do we ever provide your information to any third party vendor, associate or service provider unless a request is made from a customer’s third party medical practitioner, third party network team, social care employer or school/educational establishment. PLEASE NOTE: Information will normally only be shared with a client’s consent. However, information may be shared without consent where there is a safeguarding concern, where a child, young person or vulnerable adult may be at risk of harm, where disclosure is required by law, or where it is necessary to protect the vital interests of an individual

Your Rights

Under UK GDPR you have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where appropriate
• Request restriction of processing
• Object to processing in certain circumstances
• Withdraw consent where processing is based on consent
• Request a copy of your personal information

Requests should be made using the contact details provided within this notice.

Complaints About Data Protection

If you are unhappy with how Trotting to Happiness processes your personal information, please contact us in the first instance.

You also have the right to complain to the Information Commissioner’s Office (ICO):

Website: www.ico.org.uk
Telephone: 0303 123 1113

COOKIE POLICY

As a general rule Trotting to Happiness do not place any intrusive cookies onto your computer or mobile device.
The main cookies we do use are required for our analytics software, they collect information about customers browsing experience when on our website and the results are used to develop and improve it. They do not collect personally identifiable information or track your movements between different websites.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline our cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may however prevent you from taking full advantage of our website.

Safeguarding

Trotting to Happiness is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

Whilst confidentiality is respected, information may be shared with statutory agencies, safeguarding professionals, children’s services, the police, education establishments or healthcare professionals where there is a concern that a person may be at risk of harm or where disclosure is required by law.

Conditions of Use, Notices, and Revisions

If you choose to visit the Trotting To Happiness website, your visit and any dispute over privacy is subject to this Notice.

If you have any concern about privacy of your personal information as used and collected within our web sites, please send us a thorough description by email to kaye@trottingtohappiness.co.uk and we will try to resolve it.

Our business changes constantly, and our Privacy Notice will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes.

We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customer(s).

Data Security

How We Protect Your Information

Trotting to Happiness takes appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

Personal information is stored securely and access is restricted to authorised persons who require the information to provide services or meet legal and safeguarding obligations.

Complaints

In the event of a complaint, please email or contact us at any of the following contact points and we respond within 48 hours.

Phone: 07975542824
Email: kaye@trottingtohappiness.co.uk